2 Engineering vet jobs

This role utilizes extensive hands-on experience in designing, building, and supporting resilient cutting-edge technology in our cloud-based network infrastructure and site-based networks, including SDWAN, Express Route, and network security architectures. Position involves operational response to production issues and driving them to resolution. This individual works closely with and provides support to Global IT team members and their clients. Responsible for building and maintaining strong relationships with vendors and others throughout the organization and able to thrive in the ever-changing work environment.   Essential Job Functions   include the following, but are not limited to: Participate in the design and development process from definition to deployment. Plan, Architect, Deploy and Manage our cloud and site-based network architecture System troubleshooting and problem-solving across platform and application domains - will be expected to participate in...

The RMA Engineer is responsible for handling customer problems both internally and externally. Problems can be anything from: defective parts, exchanges, late or lost deliveries, invoicing errors, repairs, missing items, parts damaged during transit, address changes, credits, problems with customs etc. Works under general supervision. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job Functions   include the following, but are not limited to: Manages a wide variety of customer related queries - cancellation or processing of returns/ replacement deliveries, carrier loss claims, etc. If necessary, interacts with Carriers, third-party warehousing on daily basis Problem escalation and resolution Undertakes customer outreach calls for the RMA team Processing of daily/weekly/monthly reports in an accurate and timely manner. Liaison with key departments, to reduce...