FocusPoint Plantation, FL, United States
Sep 26, 2017Full time
OPERATION SUPPORT SPECIALIST 24 hour/7 day a week Crisis Response Center Personnel Hiring Full Time Positions in Plantation, Florida for October, 2017 Join a growing company & a winning team! The CRC Operation Support Specialist is responsible for the handling of initial incoming calls (triage), resource dispatching, emergencies and communications. The OSS will be a problem solver and critical thinker. This position is fulltime, 40 hrs. per week in a 365/24/7 work environment. Veterans Encouraged to Apply. FocusPoint International is a privately held, ISO Certified, U.S. based professional services firm, actively engaged in supporting client interests on six different continents. As an independent, global risk consultancy, we are committed to ensuring our clients are adequately protected while simultaneously contributing to their capacity to be competitive, capitalize on opportunity and manage risks, either on land or at sea. The primary aim at FocusPoint is to enable the execution of our clients’ business strategy across the enterprise regardless of location by identifying and controlling risk and minimizing loss at both a strategic and tactical level. Principle Duties and Responsibilities Perform administrative tasks as assigned. Update information contained in the CAP Travel Risk Portal when requested; Add and Delete “User” accounts when requested; Utilize the system to verify CAP Membership and Coverage if necessary. Examine all CRC emergency equipment to ensure it is in proper working order; Examine all CRC security systems to ensure they are in proper working order; Complete a COMMS test of communication platforms. Maintain the CRISIS System Operations Log by entering and updating information as required and directed; Maintain “hard copies” of the last 30 days of the Operations Log on clipboard available for reference in the CRC; Maintain “hard copies” of all Operations Log reports by MONTH and YEAR in CRC operational files. Provide administrative, logistical, communication and operational support to Field Operations personnel when requested. Monitor all media and other information sources for global events which may have an impact upon FocusPoint clients or its personnel. Write and send Global ALERTs or WARNINGs pursuant to Global Watch Operations requirements. Provide call intake for all FocusPoint clients. Provide administrative, logistical, communication and operational support to Security and Medical personnel who are operationally deployed. Ensure the MyTrac system is logged on and functioning always. Monitor and respond to all MyTrac events and alerts. Input and update CAP information received daily into designated data platform(s); Utilize designated data platform(s) to verify CAP Membership and Coverage. Each off-going shift shall complete a verbal brief and handover of duties to the oncoming shift. The handover process should provide the oncoming shift with an understanding of tasks assigned to the CRC, FPI Operations which are ongoing, and any significant events which have occurred during the shift or matters which should be brought to the attention of the oncoming shift. Monitor all telephone lines in the CRC; Answer all incoming telephone calls; Take messages and log these into the CRISIS System; Set up conference calls for Field Personnel if requested. Job Requirements College Degree preferred Three (3) years of security industry management or communications center experience required, (5) years’ experience preferred (private industry and/or Military/Government) Able to work under stressful situations. Excellent written and verbal communication skills. Must be able to type 30 WPM. Prior experience with research/analysis. Strong Customer Service skills. Ability to multi-task in a fast paced and demanding work environment. Strong team player. Comfortable with high-tech work environment. Flexibility to work all shifts, and willingness to assist the team with overtime when needed. Good working knowledge of Microsoft Office Suite. Strong leadership traits and demonstrated ability to make sound decisions with limited information, time and resources. Language Requirements Fluency in English required. Additional language skills a plus, specifically Spanish, Portuguese and French. We offer a full benefit program to include health, life, dental, vision, disability and 401k with company match. Paid time off. Drug Free/Equal Opportunity Employer.