AAAHC Skokie, IL, United States
Aug 07, 2017Full time
We are currently seeking an Account Representative for our Skokie, IL office. This position is primarily focused on ensuring the accurate and timely processing of accreditation surveys. Our Account Representatives provides customer service to applicant organizations to ensure the accurate, complete, and timely processing of application information. The incumbent will also compile, interpret, and evaluate the data gathered during a survey then document and report those findings. The Account Representative will report to and receive support from the Team Lead. Job Responsibilities: Develop and maintain customer relationships with a dedicated set of new and existing accounts under supervision and guidance Review applications and work with customers to ensure all documents are accurate and complete Develop a beginners level of knowledge and interpretation of standards and policies as outlined in the applicable AAAHC handbook Evaluate reports to ensure accuracy and compliance with accreditation policies Maintain continued contact with customers regarding ownership changes and prompting re-application prior to expiration Job Qualifications: Required Bachelor’s degree or equivalent job-related experience in business and/or health care related courses preferred Minimum 1 year customer service experience with the ability to communicate and develop a rapport Intermediate computer skills and aptitude to learn new technology Demonstrated ability to professionally communicate information to supervisors, co-workers, and external contacts via telephone, in written form, e-mail, or in person Preferred Graduate or other advanced degree Two years’ health care experience Recent experience preferred with an organization, agency, or business primarily involved in conducting licensing, certification, accreditation, or membership. Demonstrated understanding and ability to explain an overview of the survey process, policies and procedures to applicant organizations Energetic individual with multi-tasking abilities and attention to details Flexibility, with a demonstrated ability to respond rapidly in an appropriate and controlled manner. Equal Opportunity Employer/M/F/V/D Please Read Carefully Before Applying If you have any questions regarding the following statements, please ask for assistance from our Human Resources Division before signing. An offer of employment is contingent upon the applicant’s ability to provide documented proof of identity and right to work in the United States, as required by the Immigration Reform and Control Act. I authorize investigation of all information contained in this application. I understand that a false answer, misrepresentation or omission of facts will constitute grounds for dismissal if I am employed. I further understand that, if I am hired, my employment with this organization is on an “at will” basis, which means that my employment may be terminated with or without cause and with or without notice.