The Masters Distribution Systems

OUR PURPOSE – Why we exist

 At Masters Distribution, we glorify God our Father and are obedient to Jesus Christ, His Son, by feeding his children.

 

OUR PASSION – What we want to accomplish

 We work each and every day to become the leading supplier of healthy food and snacks to school children across the State of Texas.

 

 WHO WE ARE

 Masters Distribution is a family-owned and God-directed wholesale food distributor operated by professional and diligent employees with a constant focus on complete customer satisfaction.

 

OUR COMPETITIVE ADVANTAGE

 Masters Distribution is a very different company in the food distribution industry. With a constant focus on high-quality service and complete customer satisfaction, the Masters team are specialists in:

  1. Making site-to-site (or school-to-school) deliveries of all of our products;
  2. Specializing primarily on the K through 12 market and its unique needs;
  3. As a family-owned and Christ-focused business, our commitment is to strive to treat everyone just as we would like to be treated.

 

 OUR STRATEGIES AS AN ORGANIZATION

 The primary strategies for Masters Distribution can be divided into five separate categories as defined by each of the major stakeholders of the organization. These strategies are as follows:

 GOD: The love of Christ and our faith in Him will be clear in each of our words and actions every day.

 THE ORGANIZATIONS WE SERVE: We will constantly update and improve our processes and systems to better serve school districts (and the individuals that lead them) of all sizes across the marketplace. Masters Distribution will provide opportunities for our employees to strengthen their careers through education, peer accountability, Godly counsel and individual leadership coaching. In addition, we will relentlessly pursue new and better ways to serve our customers in all areas of their lives. Finally, we will continue to improve our ability to better communicate the Masters Distribution offering to potential institutional customers in the marketplace.

 THE COMMUNITY: We will serve our community through being a consistent and trusted source of low cost or donated food-related products to support non-profit organizations that serve under-resourced families. In addition, we encourage these organizations to build God-honoring missions that can be true platforms for ministry throughout the community.

 OUR EMPLOYEES AND TEAM MEMBERS: We will consistently strive to build a team of employees and team members that will grow as leaders professionally, personally and in the community. We will consistently provide a work environment that is cohesive, encouraging, inspiring and a model for team unity. We will reward our employees and team members with fair compensation (often including equity in the vision), continuous opportunities for education and a true focus on life-balance and healthy family relationships.

 INVESTORS AND OWNERS: We will build, maintain and constantly strive to improve our business model in a manner that is healthy, predictable and scalable. We will implement procedures and systems that will enable best practice processes while also providing for opportunities for continuous improvement. Finally, we will constantly monitor our pricing models to be certain that we are offering a great value to our members while also providing for additional investment resources for our company and a fair return for our owners.

 

 OUR VALUES – How we will accomplish our mission

 Our core values are the tools we use and the behaviors we exhibit each day as employees and team members of Masters Distribution. These values clarify and describe how we are working together to build this special organization and how each value will contribute to our unique success. These core values can be further identified and defined as follows:

We are united by a passion to honor God through our words and work each day. Our desire is to develop a compelling environment founded on Christ-like integrity through a standard of excellence in all things, full acceptance of mutual accountability, a constant commitment to exceptional service, encouraging unity in all things, and truly reflecting an attitude of servant leadership. Open communication among our employees and team members is vital to achieving and maintaining this type of environment. In doing this, we will cultivate the opportunity for everyone that is a part of the Masters Distribution employee family to reach their full potential, using their unique God-given gifts and talents in an atmosphere where every person is valued and respected.

  HONOR GOD – Mike and Darla Trull are the owners of Masters Distribution and are followers of Jesus Christ. They believe that they should strive to live their lives in a manner that is consistent with the precepts and doctrines of their faith which is grounded solely in the Bible.

 “Seek the Kingdom of God above all else, and He will give you everything you need.”

                                                                                                                                                                                     - Luke 12:31

 As the owners, leaders and stewards of the organization and the primary day-to-day managers, Mike and Darla seek to operate the organization in accordance with the principles of thier faith and strives to make all business decisions in full accordance to biblical principles. Considering this faith, the Masters Distribution organization exists to bring glory to God and share His truth with employees, vendors, suppliers and the overall community by serving them according to principles that honor and glorify Him. To this end, the organization seeks to fulfill Jesus’ command to love our neighbors as ourselves and to do unto others as we would have done unto us by serving our members with love and excellence.

 

 INTEGRITY – Integrity can be defined as “a firm adherence to a code of especially moral or artistic values, or incorruptibility; incapable of being bribed or morally corrupted.” In the Bible, the Hebrew word translated “integrity” in the Old Testament means “the condition of being without blemish, completeness, perfection, sincerity, soundness, uprightness, wholeness.” Integrity in the New Testament means “honesty and adherence to a pattern of good works.” The Bible also describes integrity as the truth. As employees, team members and operators of the Masters Distribution organization, we speak the truth and adhere to Biblical principles; anything less is unacceptable.

 EXCELLENCE - The management, operations and marketing of the various offerings of Masters Distribution will be executed at the highest reasonable standard of excellence.

 “Whatever you do, work at it with all of your heart, as working for the Lord, not for men.”

                                                                                                                                                                    - Colossians 3:23

 Excellence is not about how talented a person is or how well they do their task. It more refers to the heart that employees and team members have for the C12 “calling” and their passion for the Kingdom of God. Excellence isn’t measured by how well a job is performed. It is instead defined by attitude. This commitment to excellence will be shown by the heart and attitude that is brought with the execution of each task.

 MUTUAL ACCOUNTABILITY – A Masters Distribution, we will consistently follow through and deliver on our commitments. We will coach each other (our managers, sales staff, warehouse personnel, office staff and drivers) and hold each other accountable.

 “Let each of you look out not only for his own interests, but also the interests of others.”                                                                                                                                                                                                                  -                                                                                                                                                                     Philippians 2:4

 We will share a sense of urgency and take appropriate action in difficult situations. We understand that being accountable means taking full responsibility for our work, our actions, and for ourselves.

 

 EXCEPTIONAL SERVICE – At Masters Distribution, exceptional customer service means that we go above and beyond to deliver much more than our members expect. In doing this, we take any necessary extra steps to be certain that our board members basic needs and expectations are understood. We also strive to exceed these basic expectations as we constantly seek ways to improve every aspect of the services and offerings that we provide.

 SERVANT LEADERSHIP – The leaders at Masters Distribution are called to serve. We realize that effective leadership starts on the inside. We will consistently demonstrate that we are willing to do what others are unwilling to do. We will practice a servant leadership character that enriches the lives of others through genuine service to them. This will also be demonstrated by accomplishing results through collaboration with and development of strong relationships with our customers. 

 UNITY AND OPEN COMMUNICATION – At Masters Distribution, our employees and team members are free to effectively express ideas to others regardless of their respective positions. We will strive to give and receive feedback while remaining logical, receptive and loving. In doing this, we will be fully committed to the “Go Direct” principle to preempt and resolve issues.

 

OUR BRAND PROMISE

 Masters Distribution will consistently provide excellent service to our customers and their organizations through providing the best-quality and value-oriented products and integrated, comprehensive ordering, delivery and invoicing services with fair pricing and excellent customer service at every point along the way.