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Customer Service Representative (Inside Claims Adjuster/Desk Adjuster)

Fishers, IN

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Who is Sitel?

Sitel is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands including clients in the insurance industry. As a leading global provider of customer experience management, we depend on our 75,000 associates to help customers all over the world.

Our people, our values: Be Bold, Build Trust, Work Together, Wow Customers

Job Info:

Your day, simply put, will be centered on helping our client’s members.

As an Inside Claims Adjuster, your role will focus on supporting our client’s members, guiding and assisting customers who are reporting unexpected events, such as auto accidents or property loss. You will investigate and document the facts and make decisions while showing compassion and empathy towards our members. This is an entry-level position, prior insurance experience is not required.

Who You Are:

Here are some characteristics and backgrounds of those who have been successful in this type of role:

  • Career minded and service orientated individual
  • Strive in a fast paced environment, organized, problem solver with keen attention to detail, ability to multitask, dependable
  • Worked in industries such as customer service, retail, previous car rental or auto insurance, call center experience, military backgrounds etc.
  • Strong test taking abilities, disciplined when it comes to studying, along with a commitment to the licensing process. There are a total of 4 exams that you will be required to pass in a 4 week timeframe in order to continue employment. Materials and testing paid for by Sitel.
  • High school diploma or GED equivalent
  • Minimum of 18 years of age

What We Offer:

  • Competitive starting salary of $35,360 with increase opportunity in first year up to $39,520
  • Adjuster Licenses– Over a $4000 investment at no cost to you, company paid.
  • A very robust benefit package (Medical, Dental, Vision, 401k, PTO, Employee Discounts)
  • 93% of our non-agent positions are filled by internal talent

Are you ready to join? Apply today and a member of our Recruitment Team will contact you to get started!

Sitel is an equal opportunity employer. All employment is based on qualifications, merit and business need. We’re located at 9861 E. 121st Street Fishers, IN 46037. Visit sitel.com for more information. A criminal background check will be conducted as part of the hiring process.

Job Type: Full-time

Salary: $35,360.00 to $39,520.00 /year


  • High school or equivalent (Required)

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off