WHO WE ARE:
Patron Technology is redefining what it means to be an event creator by empowering organizers to take control of their entire event experience. With our powerful ticketing, engagement, mobile apps, and cashless products fit for any event, creators can transform the attendee experience and become leaders in their industry. That’s why iconic brands like New York Comic Con, Bonnaroo, Candytopia, and the NHL use our ever-evolving solution to drive nonstop engagement, reach expansive audiences, and gain more revenue.
We are a diverse team of event goers and experts that are passionate about helping our clients transform how attendees experience their events. We thrive in a collaborative, fast-paced environment that rewards innovation and creative thinking. Our employees are located around the world in the United States, Canada, Europe, and Australia.
The Event Hardware & Warehouse Specialist will be responsible for a wide range of tasks that all serve to support the Event Operations team. The primary responsibilities of this role will be to coordinate the logistics for all event hardware, assist with maintaining hardware inventory counts; and assist clients with hardware issues when required. This position will report to the Senior Logistics & Warehouse Manager, and will provide support to our rapidly expanding live events calendar. This position will be an in-person role that will operate out of our warehouse facility in Pittsburgh, PA.
Sounds interesting? Let’s talk.
AS AN EVENT HARDWARE & WAREHOUSE SPECIALIST, YOU WILL:
- Maintain proficiency in all hardware and software applications used by clients at events.
- Prepare outgoing hardware shipments by performing software updates, conducting thorough testing, and adhering to our sanitization process.
- Maintain equipment inventory by identifying and cataloging any defective or non-functional devices.
- Assist with hardware shipping lifecycle to:
- Ensure that all shipments match client orders in our Inventory Management System
- Use proper shipping method and meet requested delivery dates
- Track shipment to ensure there are no delays
- Coordinate timely return of all equipment
- Receive items after events and accurately log inventory
- Thoroughly understand and utilize Inventory Management System software.
- Organize and maintain hardware and equipment within our warehouse facility.
- Maintain hardware inventory across all products.
- Maintain adequate supply of shipping and preparation materials required for successful logistics operations.
- Contribute content to Event Operation’s advanced documentation resources and maintain these internal resources with updates.
- Act as a resource for Customer Service, Client Services, and Sales to provide internal training, troubleshooting and/or act as a resource when questions arise.
- Willing to work during non-traditional hours when required. Traveling to support on-site events possible, if interested.
EXPERIENCE & SKILLS:
- H.S. diploma or equivalent required
- Two (2) years of experience with logistics or warehouse inventory management desired.
- Experience working in live events and on site operations desired.
- Experience working with a variety of operating systems and devices (e.g., MacOS, iOS, Windows, Android)
- Natural ability to problem solve and troubleshoot
- Have a passion for organization and meticulous attention to detail.
- Able to work in a fast-paced environment and adapt to change quickly.
- Excellent verbal and written communication skills; able to speak confidently.
- Experience with Salesforce, MDM and remote software management is a plus.
HOURLY RATE:
- $18/Hour
BENEFITS:
We offer
- Medical, Dental, Vision, and Voluntary benefits
- Generous PTO
- Paid parental leave (following 12 months of continuous employment)
- 401K Match
- $200 event reimbursement
- Udemy Business, a world-class learning and development platform
LEARN MORE:
ADDITIONAL INFORMATION:
At Patron Technology, we take great pride in providing our team members a safe and healthy work environment. To that end, Patron Technology requires all employees, contractors, and visitors who will be physically present at a company facility or sponsored event, representing the company at a client event, or physically present at any event where the company’s employees, clients, or vendors are present, to be fully vaccinated. Exemptions are permitted, and if approved, will require the wearing of an approved face-covering, submission of a negative COVID test, and completion of a health and safety form that includes temperature.
