We are partnering with a company that has a government contract and will be hiring up to 20 help desk technicians in the Hillsboro, OR area. These positions are temp to hire, not contract. After reaching the temp to hire agreement with NW Staffing Resources, you will be hired on by our client as a full time employee.
Please Note: These positions require candidates to have an existing/active secret security clearance in order to be considered for hire. NW Staffing Resources will also be conducting criminal background checks for any candidates who have been made an offer as well.
The Technical Help Desk Specialist is responsible for first and second level support for all systems and services supported by the government agency. This position provides effective diagnostic evaluation of end-user customer needs, and in call cases uses good judgment, responds in a timely manner, and resolves issues and complaints to the customer’s satisfaction. This position also requires accurate documentation and tracking to ensure timely resolution. Support and demonstration of company values and expectation for customer satisfaction are fundamental to this team. Additionally, you must comply with all physical, data, and IT security, and health, and safety policies and procedures.
Essential Duties and Responsibilities:
This position requires a Secret clearance, an IAT-II relevant certification (CompTIA Security+), and a DoD Computing Environment (CE) certification.
EXCELLENT BENEFITS AVAILABLE ONCE HIRED BY OUR CLIENT!
Since 1985, NW Staffing Resources has been helping businesses achieve both immediate and long-term objectives by matching talent with the companies where it can flourish. Our experienced and knowledgeable team makes a point to develop a keen understanding of our clients’ business—their goals, their challenges, and their opportunities—along with the unique combination of skills and experience of each candidate. We invest the time required to understand candidates and companies to anticipate both the resources needed today and into the future.
Our clients include companies of all sizes within a wide range of industries. Our employees enjoy competitive wages and exceptional benefits. We offer a variety of fringe benefits that enable us to attract and retain the highest caliber employees for available temporary, temp-to-hire, and direct hire positions.
We’re proud to have built a supportive, friendly work environment that guarantees that employees are comfortable yet challenged. We’ve made the Top 100 Companies To Work For in Oregon list every year since 2003, so it’s clear we’re doing something right.