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Service Desk Technician

  • TEKsystems
  • Coronado, CA, USA
  • Jun 12, 2018
Contractor Information Technology

Job Description

Long Term Position! Great Opportunity to get your foot in the door! **Requires an Interim Secret/Full Secret Clearance**

  • Tremendous opportunity for growth within a variety of skill sets
  • Variety of training available providing continuous education and career advancement 

The day to day responsibilities include:

• First layer of support helping to diagnose, troubleshoot, and resolve approximately 20  trouble tickets a day.

• Complete installing/configuring hardware and software on workstations, and servers.

• Utilize Microsoft Access to track, assign, and complete remedy tickets for user issues.

• Conduct maintenance and management of user accounts in Active Directory.

• Create user manuals and held tech support sessions for new personnel.

• Supports end-users via phone, remote support tools.

• Skilled in issue determination and resolution 

• Supports Microsoft Office application issues 

• Supports Windows 7, Windows 10

• Escalates issues and effectively communicate to appropriate personnel for resolution. 

• Documents all work related to customer incidents.