Long Term Position! Great Opportunity to get your foot in the door! **Requires an Interim Secret/Full Secret Clearance**
The day to day responsibilities include:
• First layer of support helping to diagnose, troubleshoot, and resolve approximately 20 trouble tickets a day.
• Complete installing/configuring hardware and software on workstations, and servers.
• Utilize Microsoft Access to track, assign, and complete remedy tickets for user issues.
• Conduct maintenance and management of user accounts in Active Directory.
• Create user manuals and held tech support sessions for new personnel.
• Supports end-users via phone, remote support tools.
• Skilled in issue determination and resolution
• Supports Microsoft Office application issues
• Supports Windows 7, Windows 10
• Escalates issues and effectively communicate to appropriate personnel for resolution.
• Documents all work related to customer incidents.
Delivering measurable business outcomes through strategy, implementation and talent.