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Customer Service Representative

  • CCIM Institute
  • Chicago, Illinois, USA
  • May 29, 2019
Full time Customer Service

Job Description

Our team is looking to add a talented Customer Service Representative to join a dynamic group of professionals.

Based in Chicago, we are a trade association that educates and equips its members. But we’re not just invested in our members - we’re also invested in our people.  We know that our overall success is a combined effort and we strive to provide opportunities for our staff to learn, grow and thrive. 

And, while work experience and educational preparation are certainly important, we don’t hire resumes.  We hire talented individuals based on our culture and values – the core of which centers around our commitment to uphold a supportive work environment that fosters trust and mutual respect.

Your Core Contributions To The Team

  • Counsel members on applying, attaining, and maintaining membership
  • Answer questions regarding applications for candidacy and designation.
  • Review status regarding completion of the education requirements.
  • Answer questions regarding member benefits, login issues and website navigation.
  • Recommend options for students to satisfy designation education requirements.
  • Proactively monitor progress of students throughout the designation education process.
  • Advise students on education opportunities.
  • Identify education products and services appropriate to the student’s stated interests and background.
  • Communicate the multiple delivery formats and guide student choice of learning method.
  • Assist students with registration for education programs.
  • Provides guidance in course preparation to ensure students are aware of pre-course technology requirements and education pre-study resources.
  • Communicate appropriate continuing education credits.
  • Coordinate application updates and processing for all membership applications.
  • Maintain student records for tuition prepaid packages and send reminders of timeline status.
  • Forward reminder emails to attendees for courses.

About You

knowledge and abilities

  • 3+ years’ experience in customer service role.

education, certification, licenses

  • Minimum two years of university, community college, or associate degree preferred.

qualifications and other skills

  • Demonstrated proficiency with Microsoft Office Suite.
  • Strong organization skills.
  • Excellent written and verbal communication skills.
  • Must maintain the highest standards of professionalism, integrity and confidentiality.
  • Interacts with a wide variety of people using tact and diplomacy.
  • Exercises attention to detail.
  • Able to handle multiple tasks simultaneously.
  • Some travel and weekend/overtime may be required.

What We Provide You

We work hard to provide benefits that make your life better. We offer a comprehensive benefit program that features:

  • Health coverage for you and your family through medical, dental, and vision plans.
  • Financial protection through disability, life, accidental death and dismemberment, and business travel insurance.
  • A 401(k) plan with company match and a pension plan.
  • Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars.
  • To help you manage your work and life needs we offer a life assistance program, free gym access, and professional development opportunities.
  • A generous paid time off program, including vacation, sick, personal, summer flex time, and volunteer days.

All The Other Stuff

This position reports to our Customer Service Coordinator and is a non-exempt position.

We are proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We engage people in an authentic manner – where uniqueness is valued, respected and supported through opportunities and interaction.

The job functions listed above represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned.  You will be required to follow all instructions and to perform all duties requested by your manager; subject to reasonable accommodations and within the scope of the position.