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Collections Associate

  • Republic Finance
  • Charlotte, NC, USA
  • Jul 02, 2019
Full time Finance

Job Description

Do you have great phone skills, enjoy customer service, and have a strong aptitude to learn new things? If your answer is yes and you thrive in a fast-paced, goal-oriented, incentive based environment, then this might be the job for you! You will be trained on contacting customers to collect payments on their past due accounts, working through payment solutions and educating customers on credit repair.

Pay rates range from $13.46 - $18.00/hr. depending on experience.

Our initial hours of operation will be 8am-9pm M-F and Sat 8am-1pm. Associates need to have flexibility to work different shifts as requested. We will have the following shifts once we have scale: 8-5, 11-7 and 12-9. Initially Associates will have a couple late nights during the week and Saturdays on a rotation basis. 

Responsibilities

  • Contact responsible parties by telephone to resolve delinquent personal loans
  • Describe resolution options and benefits to borrowers, negotiating the best possible arrangement
  • Respond to collection related inquiries in a prompt and professional manner
  • Perform skip-tracing activities, as needed to obtain location information for reaching the responsible party
  • Maintain up to date knowledge of collection associate job duties and responsibilities.
  • Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act
  • Ensure proper system notation is entered for all activity on accounts
  • Adhere to flexible schedule as required
  • Maintain a professional work demeanor and environment at all times

Qualifications

  • High school diploma or equivalent
  • 1-5 years collections and/or call center experience desired
  • Financial services industry experience is preferred but not required
  • Excellent verbal and written communication skills
  • Must be organized with effective time management skills
  • Excellent customer service skills
  • Professional attitude and demeanor is required
  • Must meet our acceptable standards for credit history, criminal background history and pass a pre-employment drug screen

Benefits

We offer a competitive compensation and benefits package including: 

  • Health/Dental/Vision
  • Paid Vacation
  • 401 (K) and employer match
  • Company provided Life Insurance & Long Term Disability

Additional benefits with Republic include:

  • Regular drawings for sports tickets
  • Employee of the Month Program
  • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
  • Professional office with a friendly team environment

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.