The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The primary responsibility of the Intervention Specialist – Veteran Specific Peer (ISVS) is to apply the tools developed in his/her own recovery/experiences as well as the philosophy and values of the Florida Peer Network in order to: build connections with callers to the Veterans Support Warm Line; maintain mutuality; and move towards a new way of being, within the new relationship being built with the individual caller. The ISVS will collaborate, coach, and challenge individuals in viewing the crisis as an opportunity for growth and change; within each individual’s recovery process. The ISVS will provide support through systems navigation, comprehensive information and resource referral provision to Federal VA services and other behavior health services available to the veteran.
Strategic/Transformational Duties and Responsibilities
The purpose of this position is to build connections through personal recovery and experience though the Veterans Support Line to connect Veterans with community resources and peer support.
Transactional/Administrative Duties and Responsibilities
Education and Experience
Knowledge, Skills and Abilities
Physical Demands/Working Conditions
Physical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time.
Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate.
Hours: Varied hours, must be flexible. 2-1-1 is open 365 days a year 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.
What We Do: The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault, suicidal thoughts, domestic violence, financial distress or emotional or situational problems. When members of our community don't know where to turn, the Crisis Center is here to help and is the gateway to access community social services.
Benefits: Our benefit program is designed with these objectives in mind: provide the most competitive benefits in our industry, be fiscally responsible, and be responsive to our employee needs. The Crisis Center focuses on the whole employee, including personal and professional growth. For this reason, Crisis Center employees are afforded comprehensive benefits, including medical, dental, vision, life, disability and 401(k) with company match. Employees also receive generous paid time off to spend time with family and friends and for rest and relaxation. Crisis Center employees are encouraged to pursue development opportunities, including training and advanced education, and are eligible for tuition reimbursement after one year of service.