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NAPA Auto Parts--Dispatcher

  • Genuine Auto Parts
  • San Diego, CA, USA
  • Mar 11, 2020
Full time Automotive

Job Description

AUTOMOTIVE PARTS GROUP

Job Description

TITLE: Dispatcher

REPORTS TO: Store Manager

FLSA: Non-Exempt

JOB CODE: 1231

Position Mission: Dispatches and plans local deliveries to wholesale customers in a timely and efficient

manner. Coordinates deliveries to all wholesale customers while providing leadership and

direction to a team of delivery drivers. Serves as the link between assigned accounts, the

store, and the drivers to ensure maximum service and high performance standards.

Position Performance Measures:

  • Customer satisfaction
  • Deliveries completed

Responsibilities: The following section contains the primary responsibilities for this

position. Job holder is responsible for performing any other duties as assigned by

management. List the significant activities that support that function, for instance manage the

annual store audit process. Where possible use language that ties the job back to the company

mission and vision.

  • Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
  • Tracks of the progress that drivers make along their routes.
  • Balances and adjusts workloads, break times, and customer needs when assigning drivers.
  • Checks drivers’ in and out time and transfer these records into a company’s files for analysis and improvements in efficiency.
  • Receives and resolves any requests or complaints made by the customers.
  • Acts as driver when/if needed during peak delivery times.

Experience, Education, and Abilities: 

  • High School Diploma or equivalent work experience required.
  • 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
  • Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.
  • Possess a proactive attitude with superior communication and leadership skills.
  • Be analytical, possess problem solving, organizational and customer service skills.
  • Possess a high sense of urgency and be customer oriented.
  • Ability to handle multiple tasks and time sensitive issues.
  • Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.
  • Able to work on feet (stand and walk) for assigned work shift.
  • Capable of lifting and moving parts and boxes weighing up to 60 pounds.
  • Possess a valid driver's license with no DWI convictions within the past four years and not have over three moving violations or two at-fault accidents in the last three years