Job Description
Job description
We are currently seeking a Customer Service Representative with intermediate technical knowledge to join our team. The ideal candidate will be responsible for handling customer inquiries via phone, email and live chat. The successful candidate will have excellent time management skills, a high attention to detail and the ability to handle stressful situations in a professional manner.
Responsibilities:
- Answer the phone and resolve customers' issues.
- Maintain a positive attitude when interacting with angry or upset customers.
- Resolve customer issues in a timely manner.
- Prioritize customer issues and problems in order of importance.
- Follow company policy when handling customer issues.
- Use excellent written and verbal communication skills.
Job Type: Full-time
Salary: $21.50 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Seattle, WA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person (Option to work remote after 1 year)
