Controls Service Coordinator

MSI is a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than 45 years of service under our belt, MSI continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems.

MSI seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

We are a Drug Free Workplace and an Equal Opportunity Employer.

Job Title:                             Controls Service Coordinator

Department:                       Service  

FLSA Status:                       Hourly

Reports to:                         General Manager

Coordinates With:             Customers, Service Technicians, all other Service staff, Sales Team

Salary:                                Commensurate with experience + Benefits

JOB SUMMARY:  MSI seeks a Controls Service Coordinator to be responsible for maintaining positive customer relationships with all existing internal and external customers and potential new customers, and for helping to instill a quality customer service philosophy in all Service Technicians.  They are responsible for booking, dispatching, coordination, invoicing, and A/R as well as assisting with payroll and other administrative tasks as needed.

ESSENTIAL FUNCTIONS:

• Receive phone requests from customers for service/maintenance work requests.
• Responsible for maintaining positive customer relationships with all internal and external customers and potential new customers, and for helping to instill a quality customer service philosophy in all Service Technicians.
• Inputs and manages service and maintenance requests, customer information and changes to service orders and trouble calls using COINS ERP.
• Process Billing Information This may include generating invoices, calculating charges, and ensuring that billing records are accurate and up-to-date.
•  Accounts Receivables - This includes tasks such as reconciling accounts, processing payments, and following up on past due balances. Preparing past due AR reports may also be a part of this responsibility
• Request and distribute COI’s.
• Write and manage Purchase Orders including writing, managing, and tracking orders.
• Dispatching of service technicians.  Review of open calls on a weekly basis with Service Manager.
• Assists with in-shop repair work and warranty items are processed efficiently.
• Responsible for all written correspondence to customers or vendors pertinent to job duties.
• Promote and participate in education and training opportunities that allow the company and its employees to meet stated goals, objectives, and business plans.
• Perform essential coordinator job duties as assigned by the Operations Coordinator or equivalent.
• Ability to coordinate and work well with others while maintaining a professional atmosphere.
• Performs any additional duties as assigned by the General Manager, including tasks outside of the scope of the job description as needed to support the overall operation and success of the company.
• Understand and assist in achieving all company goals.

QUALIFICATIONS:

Education and Experience:

• High School graduate or equivalent.
• 1 – 2 years of dispatching experience preferred.
• Knowledge of commercial and industrial HVAC preferred.
• Be familiar with products needed to support HVAC Service/Maintenance work.

COORDINATOR HOURS AND PERMISSIONS:

• 7:30 AM to 4:30 PM – M-F with 1 hour for lunch break. Lunch break is not billable time.
• Any deviation from the schedule to be approved by the Service Manager.
• All make up hours to be approved by the Service Manager.
• Manager will need to approve any additional work hours outside of the normal operating hours.

SAFETY RESPONSIBILITIES:

• Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.
• In the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.
• An effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

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