Web Analytics Made Easy - StatCounter

Chief Engineer

  • Royal Sonesta Harbor Court Baltimore
  • 550 Light Street, Baltimore, MD, USA
  • Jul 03, 2024
Full time Engineering Facilities Hospitality-Hotel

Job Description

The Chief Engineer (CE) is the onsite leader of building, equipment and grounds condition of the hotel. This position will lead and/or perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. The CE  is responsible for maintaining a clean and organized maintenance shop and for the security of the hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment. The CE’s  focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.

Physical Demands
o The employee is frequently required to lift and/or move up to 50 lbs. and to move objects up to 100 lbs.

o The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.

o The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.

o The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work
o Must be flexible to work variable days of the week to include weekends and holidays.

o Must be flexible to work variable shifts (days, nights, overnights).

o Ten to twelve hour shifts sometimes required.

Education and Experience
o High school diploma or equivalent required; 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major preferred.

o A minimum of 5 years’ experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing and supervisory experience.

o Previous experience in a hotel property or service industry preferable.

o General knowledge of qualified trade such as HVAC, electrician or plumber, carpentry is desirable.

o Certification in at least one qualified trade is required.

o Understanding of and previous experience in a union environment a plus.

Principle duties and responsibilities (Essential Functions) include:


Manage day-to-day operations of the engineering areas and staff to ensure the quality and standards are meeting the expectations of the customers and employees.

Implement and supervise the preventative maintenance of Mechanical/Electrical areas, Public areas and Guest Rooms per established standards and schedules.

Confer with vendors to obtain product and service information such as price, availability and delivery schedule.

Process purchase requests for items needed by the Engineering department.

Manage contractors while onsite, supervise work as needed and make sure work was properly performed.

Inspect and evaluate the physical condition of facilities and recommend appropriate service improvements such as renovation, painting or furniture replacements.

Ensure the building exterior is clean and well maintained.

Communicate with department leaders about maintenance needs and work orders and ensure work orders are completed in a timely manner.

Ensure pool is serviced, including making sure chemicals are properly adjusted and filters are cleaned.

Perform maintenance and repairs on malfunctioning systems and equipment

Coordinate, supervise, and perform preventive maintenance work.

Order, receive supplies and maintain inventory of supplies and operating equipment.

Review guest satisfaction survey results with employees.

Ensure all Sonesta safety and sanitation standards are adhered to.

Respond to guest complaints and ensure proper follow-up is completed.

Maintain high standards of personal appearance and grooming.

Perform any other job-related duties as assigned.

Strategy and Planning:

Ensure compliance with all service contracts. Ensure compliance with all statutory regulations.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.

Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.

Assist with development of the Capital budget.

Financial Management:

Participate in the management of the department’s operating budget and assist in the development of the annual capital budget.

Achieve budgeted revenues, control labor costs and expenses.

Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.

Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.