The Desktop Support Analyst will be responsible for local site issues including but not limited to: desktop support and production support. In addition to servicing the local office, the Desktop Support Analyst will be part of an integrated team supporting users across the enterprise for all IT service needs. Programing, maintains, troubleshoot, and install various PLC in the company
PRINCIPLE ROLES/ACCOUNTABILITIES Create images for workstations
Image, configure, and deploy workstations
Install software necessary to user roles and system policy
Perform desktop support (hardware, application and network)
Assist the infrastructure team
Troubleshoot Microsoft Office, Adobe, Proprietary software, printers, scanners, etc.
Troubleshoot email and internet connectivity issues
Provide Microsoft Exchange Support
Ensure operating system and application patches are applied per specified schedules
Ensure Antivirus definitions are updated regularly
Enforce company security procedures and policies by ensuring all workstations and laptops meet security guidelines
Provide feedback and ideas
Additional responsibilities and duties may be assigned.
Excellent customer service skills
Strong organizational/analytical skills and an attention to detail
Excellent hardware skills with an understanding of PLCs, PCs, servers, routers and competent to resolve issues in a timely manner
Excellent verbal and written skills, the ability to communicate clearly and professionally
Advanced knowledge of Windows XP-Windows 8, and PC/Server/Switching hardware
Working knowledge of Active Directory, Group Policy, DNS, DHCP, and printers
Must be able to program and trouble shoot all PLCs Allen-Bradly, Siemens, BNR, Associates degree in computer science or equivalent experience preferred
MCSA, A+, Net+ certifications preferred
2+ yrs. experience desktop support
Job Type: Full-time
Wisenbaker Builder Services is a true American success story. Beginning in 1970 as Wisenbaker Carpet, the company provided carpet installation services to builders in the Houston area. The founder and CEO, John Wisenbaker, Sr. established the company based on the uncompromising business principles of Integrity and Reliability.
Over the past 45 years, our business has experienced sustained growth by adding new products and expanding into new markets throughout Texas.
Over that same time, Wisenbaker has weathered several national economic downturns while still managing to increase market share.
Today, Wisenbaker Builder Services is a global direct source supplier to the Texas residential new construction market. Our target customers are local, regional and nationally-based production builders. Our scope of products includes: cabinets, countertops, flooring, window coverings and a wide variety of sinks.
With operations in all major Texas markets, we also have offices in Asia and Brazil which support our global product sourcing activities.