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Service Technician

  • Rod Martin's Complete Basement Systems
  • Denver, CO, United States
  • Jan 09, 2018
Full time Construction

Job Description

JOB SUMMARY:

Meets with customers to maintain and/or service systems previously installed by the company. Recommends and sells solutions for new issues that have arisen at customers’ homes. Supports the company’s management, purpose, mission, and values. 

 

ESSENTIAL JOB FUNCTIONS:

  • Drives to customers’ homes to meet with them for pre-scheduled appointments to perform an annual maintenance on an existing system or follow-up on warranty issues.
  • Builds rapport with the customer. Examines work done by our company and determines if there is a potential problem to be remedied. Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home. Timely completes all paperwork/data entry and follow-up communication required for the appointment.
  • When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
  • Follows through with customers until all issues are resolved.
  • Provides customers with a remarkable experience.
  • Meets or exceeds his/her projected monthly Average Dollar Per Stop.
  • Attends the weekly service meeting and other required meetings.
  • Is an ambassador for the company’s culture and purpose.
  • Drives for the company in a safe manner.
  • Regular, reliable on-site attendance.

EDUCATION AND EXPERIENCE:

  • High school diploma or G.E.D. preferred;
  • 1+ years of experience in sales, customer service, or a related field; or,
  • A combination of education and experience that illustrates a proven track record in this field.
  • A valid driver’s license and a safe driving record.

Please apply directly online!