Field Service Engineer

  • Esko
  • Massachusetts, United States
  • Jan 19, 2018
Full time Engineering

Job Description

Must be located in the one of the following areas:   Southern Massachusetts or South East NY state


Responsible for operating the machines and pre-press equipment of the company's graphic products and solutions. Assist in the planning and control of the production process of Esko clients within the region.


  • Perform support and upgrade of all Esko equipment. Including installation, troubleshooting and support.
  • Train and support to Juniors FSE in the department in order to guide them technically
  • Monitor and control personal expenses.
  • Apply problem solving according to the specificity of each client.
  • Actively participate and /or administer trainings at Esko events or at technical seminars to attract new clients.
  • Attend Esko's customers, and be available for travel whenever requested.
  • Follow company policies and procedures.
  • Provide accurate, complete and timely data regarding invoice information for the services provided to customers, in accordance with Esko's internal policy and procedure in order to guarantee part of the revenue recognition of the department.
  • Deliver the service orders within the time frame determined by Esko.
  • Administer and control the inventory of machine parts.
  • Perform other activities as assigned.


Advanced knowledge in Hardware solutions (CTP and Cutting tables)

Market experience in graphic arts (Prepress, digital printing, Offset, Flexo, Packaging)

Customer experience and focus

Advanced English

Esko, a Danaher Company is a global supplier of integrated solutions for the packaging and labels, sign and display, commercial printing and publishing industries. Esko products and services drive profitability in the packaging and printing supply chain by reducing time-to-market and raising productivity With Headquarters in Belgium (Ghent), Esko employs over 1,500 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan.

Danaher’s Product Identification Platform is comprised of Videojet, Pantone, Esko, X-Rite, Foba, Linx, Laetus and AVT, a group of technology companies dedicated to helping customers give products unique identities. Through innovative software and hardware solutions for marking and coding, color selection and communication, packaging development, management and production, and track and trace, the Product Identification companies are simplifying the packaging value chain for 90% of products produced around the world.