Library Technical Support Specialist

  • Upstate Medical University
  • Syracuse, NY, United States
  • Jan 24, 2018
Full time Customer Service

Job Description

Library Technical Support Specialist

The Library at SUNY Upstate Medical University is currently seeking a Library Technical Support Specialist to join their team. The Library Technical Support Specialist will manage, support, and troubleshoot Health Sciences Library staff computers, mobile devices, public workstations, servers, and peripherals, including updates, back-ups, security and operating system patches. Applications support and management for interlibrary loan, EZProxy, and print services, including software updates and testing. Coordinate the replacement and refreshment of Library computers, printers, software, and other peripherals. Provide technical support and assistance to both Library staff and patrons as needed. Contribute to the development of the Library web initiatives and perform site maintenance. Create and maintain documentation of Library systems and applications. Generate and analyze reports on usage of Library resources. Work with campus technology services (IMT) to remain current with campus supported applications, and resolve issues with authentication and networking. Troubleshoot issues with access to electronic information resources & databases.

Minimum Qualifications: Bachelor's degree and a minimum of 2 years of experience, or Associates & 4 years of experience in technical support of computer hardware, software, and peripherals; strong interpersonal and customer service skills; ability to identify, analyze and creatively solve problems; ability to communicate effectively with colleagues at various levels of technical proficiency required.

Please visit job #049809 at to view the complete posting and apply.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability.

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