Library Technical Support Specialist
The Library at SUNY Upstate Medical University is currently seeking a Library Technical Support Specialist to join their team. The Library Technical Support Specialist will manage, support, and troubleshoot Health Sciences Library staff computers, mobile devices, public workstations, servers, and peripherals, including updates, back-ups, security and operating system patches. Applications support and management for interlibrary loan, EZProxy, and print services, including software updates and testing. Coordinate the replacement and refreshment of Library computers, printers, software, and other peripherals. Provide technical support and assistance to both Library staff and patrons as needed. Contribute to the development of the Library web initiatives and perform site maintenance. Create and maintain documentation of Library systems and applications. Generate and analyze reports on usage of Library resources. Work with campus technology services (IMT) to remain current with campus supported applications, and resolve issues with authentication and networking. Troubleshoot issues with access to electronic information resources & databases.
Minimum Qualifications: Bachelor's degree and a minimum of 2 years of experience, or Associates & 4 years of experience in technical support of computer hardware, software, and peripherals; strong interpersonal and customer service skills; ability to identify, analyze and creatively solve problems; ability to communicate effectively with colleagues at various levels of technical proficiency required.
Please visit job #049809 at www.upstate.edu/hr/jobs/ to view the complete posting and apply.
Direct Link: http://hsl.upstate.edu/ltss
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability.
SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees.
Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care.
Upstate Medical University's educational mission is anchored by its four colleges—Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Since 2006, student enrollment has grown by 30% as Upstate responds to the needs of the region.
As a biomedical research enterprise, Upstate focuses on the most prevalent human diseases, including cancer, diabetes, heart disease, nervous system disorders, vision, and infectious diseases. The quest for treatments and cures is built upon expertise in structural, molecular and systems biology. Upstate also offers many clinical trials for patients.
The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.