Website Thorlabs
The Life Science Field Service Engineer is responsible for installing, servicing, and supporting the imaging systems product line, including but not limited to confocal and multiphoton microscopes. The position helps develop programs for after sales installation, preventive maintenance, and service contracts to support a growing line of imaging systems. Field Service Engineer must have a solid understanding of the life science industry; laser, optics and microscopy experience is preferred. The position maybe field based.
Essential Job Functions include the following, but are not limited to:
Install new systems
Perform warranty related service at customer sites
Improve internal and external service reporting
Execute Preventive Maintenance program for existing customers
Promote service contracts for customers
Document field service activities
Improve customer response time
Assist system installation and evaluation for tradeshows
Service and Install complete current and product offering as well as obsoleted product offering
Assist training in training installation procedures to new hires
Support engineering to develop training manuals for installing and service for product portfolio
The Company retains the right to change or assign other duties to this position.
Requirements
Qualifications
Experience:
Minimum 5 years hands-on experience aligning, maintaining and servicing optical equipment including lasers and microscopes preferred
Prior field service experience
Direct customer relationship experience
Education:
BS in Engineering Technology, EE, Biomedical Science, Physics or equivalent. Technical school/military experience considered.
Specialized Knowledge and Skills:
Proficient in Windows based PC machine use, especially MS Office and other communication tools.
Ability to work independently, and ability to work in a team environment and comply with high quality standards as well.
Strong communication and facilitation skills.
· Strong business acumen
· Understanding of customer/marketplace and drivers that influence customer behavior
· Strong problem solving/analysis skills related to field service
Other: Must be willing to travel 75% of the time
Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.